Write Hatem Mohamed
Transition to Digital-First Service Model Ensures Continued Access to Sales Enquiries and Technical Support
Canon Middle East, the regional subsidiary of Canon Inc., one of the world’s leading imaging and optical products companies, today announces the transition of its Egypt customer support operations to a digital-first service model, effective 9 June 2026. The Egypt contact centre, previously accessible via the dedicated number 17103, will cease operations as of this date. All customer enquiries and technical support will be seamlessly redirected through Canon Middle East’s established regional digital channels.
Canon Middle East confirms that this transition will have no impact on product warranty coverage, technical service availability, or the quality of support available to customers in Egypt. All existing warranty commitments remain fully honoured. Customers requiring service support, sales enquiries, or product information are directed to the following channels:
Channel
Details
General Enquiries & Sales
info@canon-me.com
Technical & Service Support
en.canon-me.com/support | techsupport@canon-me.com
Warranty Registration
myid.canon/canonid/#/login
Authorised Service Partners (Egypt)
BSS Broadcast & Studio Solutions, Silicon 21, Raya, M.A.S Masr, Al Magd
“Canon Middle East has served customers in Egypt for over two decades, and this transition reflects our commitment to delivering support in the ways our customers increasingly prefer to engage. Digital channels offer faster response times, broader accessibility, and consistent service quality across the region. Customers in Egypt will continue to benefit from the full range of Canon support, warranty coverage, and authorised service expertise without interruption,” said Binoj Nair, B2C Business Unit Director, Canon Middle East.
Legal Notice: In accordance with Egyptian consumer protection regulations, Canon Middle East confirms that all product warranties issued prior to 9 June 2026 remain valid and fully enforceable. Consumers retain all rights to service support through Canon Middle East’s authorised service network in Egypt. This notice is issued in compliance with applicable consumer protection legislation.
About Canon Middle East
Canon Middle East is a subsidiary of Canon Europe, responsible for sales and marketing of Canon’s complete range of products and solutions across the Middle East and North Africa region. Canon has been a trusted partner to consumers and businesses across Egypt for more than two decades, delivering imaging, printing, and optical solutions through an extensive network of authorised dealers and service partners. For more information, visit www.canon-me.com.
